Renaissance Women Cleaning Plus
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Your Privacy Matters

Privacy Policy

We are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

Last Updated: January 1, 2025
Effective Date: January 1, 2025  ·  Renaissance Women Cleaning Plus · Killeen, TX 76541

1. Introduction

Renaissance Women Cleaning Plus ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

Short version: We collect only what we need to provide great service, we never sell your data, and we take reasonable steps to keep it secure.

2. Information We Collect

Information You Provide

When you request a quote, schedule a service, or contact us, we may collect:

  • Name, address, and contact information (phone, email)
  • Property details (size, type, specific cleaning requirements)
  • Payment information (processed securely; we do not store full card details)
  • Communications you send us via phone, email, or web forms

Information Collected Automatically

When you visit our website, we may automatically collect basic technical information such as your browser type, IP address, and pages visited. This is used solely to improve our website experience.

3. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and manage cleaning services
  • Send appointment confirmations, reminders, and follow-ups
  • Process payments and send invoices
  • Respond to your inquiries and provide customer support
  • Send promotional communications (only with your consent)
  • Improve our website and service quality
  • Comply with legal obligations

We will never use your information for purposes not described in this policy without your explicit consent.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service providers: Trusted vendors who assist us in operating our business (e.g., payment processors, scheduling tools), bound by confidentiality agreements
  • Legal compliance: When required by law, court order, or governmental authority
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
  • With your consent: For any other purpose with your explicit agreement

5. SMS Communications

When you provide your mobile phone number, you may opt in to receive SMS text messages from Renaissance Women Cleaning Plus. These messages may include:

  • Appointment confirmations and reminders
  • Service updates and scheduling changes
  • Quote follow-ups and promotional offers (with consent)

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (254) 291-7791.

We do not share your phone number with third parties for their marketing purposes.

6. Cookies & Tracking

Our website may use cookies, small text files stored on your device, to enhance your browsing experience, remember your preferences, and analyze website traffic.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality but will not prevent you from requesting our services.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to use secure passwords and to notify us immediately if you suspect any unauthorized use of your information.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the information in Section 11. We will respond within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. We will post the revised policy on this page with an updated effective date.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: