1. Acceptance of Terms
By scheduling, booking, or using any services provided by Renaissance Women Cleaning Plus ("Company," "we," "us," or "our"), you ("Client") agree to be bound by these Terms and Conditions in their entirety. If you do not agree, please do not use our services.
Important: These Terms constitute a legally binding agreement between you and Renaissance Women Cleaning Plus.
2. Our Services
Renaissance Women Cleaning Plus provides professional residential and commercial cleaning services in Killeen, Texas and surrounding Central Texas communities, including:
- Recurring residential cleaning (weekly, bi-weekly, monthly)
- One-time and deep cleaning services
- Move-in and move-out cleaning
- Commercial, office, and medical facility cleaning
- Event preparation and post-event cleaning
All services are performed by our fully insured and background-checked team members using professional-grade, eco-friendly products. We reserve the right to refuse service to any client or location we deem unsafe.
3. Booking & Scheduling
Services must be scheduled in advance via phone, email, or our online quote form. Confirmation is subject to availability and we will confirm within one business day.
Property Access
The Client is responsible for ensuring our team has safe, unobstructed access to the property at the scheduled time. Failure to provide access may result in a cancellation fee (see Section 5).
Rescheduling
Rescheduling requests must be made at least 24 hours in advance. We will make every effort to accommodate your preferred new time, subject to availability.
Right to Decline Service
We reserve the right to decline or discontinue service at any property we determine poses a safety risk to our team members.
4. Payment
Payment is due upon completion of each cleaning service unless a recurring payment arrangement has been agreed upon in advance. We accept cash, check, and major credit/debit cards.
Pricing
Quotes are based on the information provided at the time of booking. Final pricing may be adjusted if the actual scope of work differs significantly from what was described. We will communicate any changes before proceeding.
Late Payment
Invoices unpaid after 14 days of service may be subject to a late fee. Repeated non-payment may result in discontinuation of service.
5. Cancellation Policy
We understand that circumstances change. Our cancellation policy is as follows:
- 24+ hours notice: No charge. We'll reschedule at no cost.
- Less than 24 hours notice: A fee of 50% of the scheduled service cost may apply.
- No-show / locked out: A fee of up to 100% of the scheduled service cost may apply to cover our team's time and travel.
- Recurring clients: Two consecutive no-notice cancellations may result in removal from our recurring schedule.
We will always do our best to work with you and find a solution that is fair to everyone.
6. Limitation of Liability
Renaissance Women Cleaning Plus carries full liability insurance. In the rare event of accidental damage caused by our team during service, we will work with you to resolve the matter fairly.
However, the Company's total liability shall not exceed the total amount paid for the specific service that caused the damage. We are not responsible for:
- Pre-existing damage or wear not disclosed at the time of booking
- Items of extraordinary value not secured prior to our visit
- Damage resulting from improperly installed fixtures, furniture, or appliances
- Consequential, indirect, or punitive damages of any kind
7. Client Responsibilities
To ensure the best possible service, Clients agree to:
- Provide accurate information about the property and any special requirements at the time of booking
- Secure or remove fragile, irreplaceable, or high-value items before our team's arrival
- Disclose any potential hazards (biohazards, mold, infestations, etc.) before service begins
- Ensure pets are secured or removed during cleaning to protect both the pet and our team
- Provide a safe working environment free from harassment or discrimination
Failure to meet these responsibilities may affect the scope of service we're able to provide.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and design, is the property of Renaissance Women Cleaning Plus and is protected by applicable copyright and intellectual property laws.
You may not reproduce, republish, download, post, transmit, or distribute any content from this website without our prior written permission.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for full details on how we collect, use, and protect your personal information.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the revised terms.
We encourage you to review this page periodically. The "Last Updated" date at the top of this page reflects the most recent revision.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Phone: (254) 291-7791
- Email: mrsfixit2014@yahoo.com
- Address: Killeen, Texas 76541, United States